Complaints: The “Why” Online Bankers Training

Be sure to JOIN US for our webinar, “Complaints, Complaint Programs & Compliance.”

Complaints and complaint management have increasingly become areas of emphasis for the regulatory agencies. 

Why is that?  It’s all about information.  Neither you nor the examiners can manage what they don’t know.

Jerod further explains the “why” in the video.

Complaints, Complaint Programs & Compliance

ONE HOUR TRAINING

Featured Topics: 

• Complaint Hot Spots & Complaint Program Red Flags
• What’s a Complaint? What’s not?
• The “CMS” Intersection
• The Regulatory View & Expectations
• Complaint Program Structures & Best Practices
• The UDAAP Connection
• Compliance & Much More! 

Designed for compliance personnel, management, auditors, risk management, customer service, deposit, lending, and operations personnel.

(1.25 Continuing Education credit hours)

PRESENTERS LIVE ON VIDEO!

NO CHARGE FOR ADDITIONAL LOCATIONS!

Published
2021/12/21