---
title: "Complaints: The “Why” Online Bankers Training"
description: "Complaints: The “Why” BCC offers online banking regulations training & consulting - Bank Complaint Management"
---

[Banker's Compliance Consulting Blog ](https://blog.bankerscompliance.com/en)

# [Complaints: The “Why” Online Bankers Training](https://blog.bankerscompliance.com/en/bank-complaint-management)

 Written by [Jerod Moyer](https://blog.bankerscompliance.com/en/author/jerod-moyer) | Dec 21, 2021 4:07:08 PM

Be sure to [JOIN US](https://store.bankerscompliance.com/#?keyword=Complaints) for our webinar, “[Complaints, Complaint Programs & Compliance](https://store.bankerscompliance.com/#?keyword=Complaint&type=).”

### Complaints and [complaint management](https://www.fdic.gov/news/financial-institution-letters/2021/fil21066.html) have increasingly become areas of emphasis for the [regulatory agencies](https://www.ffiec.gov/agencies.htm). 

Why is that?  It’s all about information.  Neither you nor the examiners can manage what they don’t know.

Jerod further explains the “why” in the video.

## **Complaints, Complaint Programs & Compliance**

ONE HOUR TRAINING

**Featured Topics: **

- Complaint Hot Spots & Complaint Program Red Flags
- What’s a Complaint? What’s not?
- The “CMS” Intersection
- The Regulatory View & Expectations
- Complaint Program Structures & Best Practices
- The UDAAP Connection
- Compliance & Much More! 

**Designed for** *compliance personnel, management, auditors, risk management, customer service, deposit, lending, and operations personnel.*

**(1.25 Continuing Education credit hours)**

PRESENTERS LIVE ON VIDEO!

NO CHARGE FOR ADDITIONAL LOCATIONS!

[Bank Complaint Training](https://store.bankerscompliance.com/#?keyword=Complaint&type=)

Published  
2021/12/21

[View full post](https://blog.bankerscompliance.com/en/bank-complaint-management)

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