Tellers and Customer Service Representatives play a crucial role when it comes to developing a customer’s risk profile. They are on the frontline working directly with the customer, which gives them the ability to ask questions. Knowing what to ask and when are vital to your BSA/AML program.
Kevin explains more in the video.
Video Highlights:
- Creating a customer risk profile is important to determine how risky each customer is.
- Questions asked on the front end are useful in developing this profile and determining how much monitoring needs to be done.
- Customers who may be at higher risk due to their business activities may need closer observation, but that does not mean they are “bad” customers.
Published
2023/02/03