During our November AML/CFT Membership Group meeting, Emily discussed the important role that your non-BSA team members have when it comes to your customer due diligence efforts and detecting suspicious activity. Frontline personnel are often your first line of defense. They are the ones that interact directly with customers or potential customers and are in a position to ask questions when things don’t seem quite right. It’s important to ensure they are trained on what to look for and what questions to ask.
Emily explains more in the video:
Published
2025/12/2