When you think about all the potential risks out there that might set off your BSA/AML/CFT radar, phone transfers aren’t typically on the top of that list. However, we recently worked with a financial institution where a customer was receiving their payroll via telephone transfers. These phone transfers weren’t detected as suspicious by the institution’s automated monitoring system and really only came to light because the customer’s employer was also a bank customer. While there were a lot of moving parts with this particular scenario, it’s a good reminder that both your commercial and consumer teams play a key role in detecting suspicious activity.
Emily and Kevin discuss this in the video.
Published 2026/10/20