Frequently Cited Violations & Complaint Data

Both the Federal Reserve and the FDIC recently published information about frequently cited violations and consumer complaints.

Consumer Compliance Outlook (First Issue 2026)

The Federal Reserve highlighted its top violations from 2024 which included both the Flood Disaster Protection Act (FDPA) and Regulation E Error Resolution. The flood violations included:

• Originating designated loans with an insufficient amount of insurance
• Failing to provide the required notice to borrowers when they apply for a designated loan
• Failing to identify lapses in coverage and force place insurance when necessary

Many different Regulation E violations were noted. A few of those mentioned include:

• Not promptly initiating error resolution investigations after the consumer notified them orally of an error.
• Not properly notifying consumers that errors had been corrected and that the consumer’s account had been credited.
• Not giving consumers access to/use of provisional credit during the investigation
• Failing to provide a sufficient written explanation of the results of an investigation
  
  

Supervisory Highlights (Spring 2026)

This issue highlighted frequently cited violations from the FDIC’s 2025 examinations. The top five offenders included: Truth in Lending Act (462 violations), Electronic Fund Transfer Act (136 violations), Flood Disaster Protection Act (131 violations), Truth in Savings Act (74 violations) and the Home Mortgage Disclosure Act (72 violations).

It’s important to note that the Electronic Fund Transfer Act moved into the second most violations position. It was previously fourth.

We will be covering these in more detail in the upcoming May issue of our magazine, Banking on BCC, so be sure to check it out!

Published 2026/04/15