Suspicious activity monitoring is a never-ending process and something that you will always be on the lookout for. A customer’s “normal” activity can change rather quickly which means that employees must be in tune to when things don’t quite make sense for that customer. It’s all about awareness and knowing your customer. Employees need to know what to do when things aren’t adding up and who to get the information to. Financial institutions are tasked with reporting “suspicious” activity not confirming that it is a result of criminal activity. Your BSA department/Officer might take the information from frontline personnel and investigate to determine whether it is in fact suspicious and warrants a Suspicious Activity Report (SAR), but the criminal investigation can be left to the professionals like FinCEN, law enforcement, etc.
Kevin explains more in the video.
Published
2025/06/13