Financial institution employees need to be on the lookout for anything that seems unusual or suspicious about a customer’s activity. The next steps, however, are the most important…what do they do when they encounter it and who do they report it to? It’s easy to see something odd and just downplay it or think it was a random occurrence. It’s true that just because something is unusual or suspicious doesn’t necessarily mean its criminal. And while that may be the case, the BSA Officer or BSA department can’t do their jobs unless they get the information. Things that don’t seem like a big deal on the surface could be the tip of the iceberg so knowing when to escalate things is essential.
Kevin explains more in the video.
Published
2025/07/15