The Evolution of Know Your Customer

In case you missed it, our September Monthly Connection focused on the 9/11 terrorist attacks and how that event shaped, and continues to shape, AML/CFT efforts in the banking industry.

We received great feedback and interaction from our members. One member shared:

• I just wanted to take a moment and express my appreciation for how you addressed 9/11 and incorporated it into…the…Monthly Connection.
• …Extremely well done, and a good reminder of why those of us who also lead BSA departments do what we do.

Diane Dean presented on the evolution of knowing your customer and is worth a listen:

Other topics included:

• 25^th Anniversary – How 9/11 Has Impacted Banking
• Joint Statement on Suspicious Activity Report Confidentiality Regarding Communications with Customers
• The AML/CFT Independent Audit

Want to join the Monthly Connection or learn more about it? Contact us today!

Published 2026/09/30