The Evolution of Know Your Customer
In case you missed it, our September Monthly Connection focused on the 9/11 terrorist attacks and how that event shaped, and continues to shape, AML/CFT efforts in the banking industry.
We received great feedback and interaction from our members. One member shared:
- I just wanted to take a moment and express my appreciation for how you addressed 9/11 and incorporated it into…the…Monthly Connection.
- …Extremely well done, and a good reminder of why those of us who also lead BSA departments do what we do.
Diane Dean presented on the evolution of knowing your customer and is worth a listen:
Other topics included:
- 25th Anniversary – How 9/11 Has Impacted Banking
- Joint Statement on Suspicious Activity Report Confidentiality Regarding Communications with Customers
- The AML/CFT Independent Audit
Want to join the Monthly Connection or learn more about it? Contact us today!
Published 2026/09/30
Diane Dean
Diane joined Banker’s Compliance Consulting with over 10 years of compliance experience and over 15 years of experience within the financial industry. Diane is a Certified Regulatory Compliance Manager (CRCM) and has a Bachelor’s Degree in Sociology with a concentration in Criminal Justice. She is a graduate of the Schools of Banking Compliance School and has participated in various other training opportunities throughout her career. Diane understands firsthand the struggles banks face in building and maintaining successful compliance programs. Her experience and common sense approach to consumer compliance is a great asset to our clients. Diane and her husband have two kids who keep them busy. She enjoys running and other sports and is a big Bugs Bunny fan! She’s a bit crazy in that she does enjoy reading some of these regulations and she’s a “crazy cat lady!” Her cat tales are hilarious!