Regulation Z requires loan servicers to comply with specific error resolution procedures for certain types of errors related to the servicing of a mortgage loan. The types of covered errors are outlined in ยง1024.35(b). Servicers must comply with the error resolution requirements upon receipt of any written notice from the borrower (or someone acting on behalf of the borrower) that asserts an error in connection with a covered loan. Servicers must also provide a written acknowledgement to the borrower within five days (excluding legal public holidays, Saturdays, and Sundays) of receiving a covered notice of error.
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Published 2026/07/22