---
title: "Regulation E: EFT Errors & Customer Negligence"
description: Regulation E is all about protecting the consumer and limiting their liability. What if a customer is or appears to be negligent?
---

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# [Regulation E: EFT Errors & Customer Negligence](https://blog.bankerscompliance.com/en/regulation-e-eft-errors-customer-negligence)

 Written by [David Dickinson](https://blog.bankerscompliance.com/en/author/david-dickinson) | Mar 14, 2022 4:41:40 PM

Be sure to [JOIN US ](https://store.bankerscompliance.com/#?keyword=Regulation%20E&type=)for our webinar, “[Regulation E: EFT Errors & Disputes](https://store.bankerscompliance.com/#?keyword=Regulation%20E&type=)”.

When it comes to unauthorized electronic funds transfers, [Regulation E](https://www.consumerfinance.gov/rules-policy/regulations/1005/) is all about protecting the consumer and limiting their liability in certain instances. [Regulation E](https://www.consumerfinance.gov/rules-policy/regulations/1005/1/) is not concerned with protecting a financial institution against a loss. That can be a hard pill for some institutions to wrap their minds around. It’s not about you! So, what if a customer is or appears to be negligent in connection with a reported error? Can you increase their liability?

Dave explains more in the video.

 

## Regulation E: EFT Errors & Disputes

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**Featured Topics: **

- Consumer Liability / Bank Liability
- What’s an EFT? Error? Dispute?
- Liability for Third-Party Payments/Payment Apps
- Investigation Time Limits
- Resolution Requirements
- VISA & MasterCard Rules
- Common Misconceptions
- UDAAP, Your Questions, Plain English Answers & Much More! 

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[View full post](https://blog.bankerscompliance.com/en/regulation-e-eft-errors-customer-negligence)

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