Most institutions know that they need to be on the lookout for unfair, deceptive or abusive acts or practices (UDAAP) within their organization. This includes products and services, advertising, etc. UDAAP can infiltrate really any area of an institution. The biggest struggle with UDAAP; however, is that it is very subjective and often is in the eye of the beholder. You may not see something as being deceptive, but an examiner might. This means it’s important to look at things through a variety of different lenses and understand that as things change, so does UDAAP risk. The increasing use of artificial intelligence is one such example.
Jerod explains more in the video.
Published
2025/12/04