UDAAP: The Struggle
Most institutions know that they need to be on the lookout for unfair, deceptive or abusive acts or practices (UDAAP) within their organization. This includes products and services, advertising, etc. UDAAP can infiltrate really any area of an institution. The biggest struggle with UDAAP; however, is that it is very subjective and often is in the eye of the beholder. You may not see something as being deceptive, but an examiner might. This means it’s important to look at things through a variety of different lenses and understand that as things change, so does UDAAP risk. The increasing use of artificial intelligence is one such example.
Jerod explains more in the video.
Published
2025/12/04
Jerod Moyer
Jerod is the leader of Banker’s Compliance Consulting’s training productions. He is a nationally recognized speaker. Whether it’s a conference, seminar, school, webinar or luncheon, it’s easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Jerod has spoken on behalf of the American Bankers’ Association, BankersOnline, many state banking associations, private compliance groups and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru. Jerod likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports-related!