BSA/AML & Customer Due Diligence

Be sure to JOIN US for our webinar, “Customer Due Diligence Programs & Beneficial Owners” 

In our December 2021 Monthly Connection, we discussed the FFIEC’s December 1, 2021, updates to the BSA/AML Examination Manual.  While the updates weren’t major, they did reinforce the idea that certain types of customers (or categories of customers) are not automatically high risk.  Any designation as such should be based on that specific customer relationship.  This, in turn, shines a light on the need for adequate customer due diligence (CDD) procedures both upfront and that are ongoing throughout the relationship.

Diane explains more in the video.


  • The Latest Guidance & Updates!
  • Customer Due Diligence Program Requirements
  • Exam Manual Update and Understanding “ML/TF Risk”
  • Performing & Documenting Customer Due Diligence
  • Enhanced Due Diligence for Higher Risk Customers
  • Identifying & Verifying Beneficial Owners of Legal Entity Customers
  • Specific BSA/AML Regulatory Expectations
  • Record Retention & Much More! 

Designed for BSA officers, management, compliance officers, auditors and other risk management, operations personnel and the frontline.

(2.5 Continuing Education credit hours)




Diane Dean

Diane joined Banker’s Compliance Consulting with over 10 years of compliance experience and over 15 years of experience within the financial industry. Diane is a Certified Regulatory Compliance Manager (CRCM) and has a Bachelor’s Degree in Sociology with a concentration in Criminal Justice. She is a graduate of the Schools of Banking Compliance School and has participated in various other training opportunities throughout her career. Diane understands firsthand the struggles banks face in building and maintaining successful compliance programs. Her experience and common sense approach to consumer compliance is a great asset to our clients. Diane and her husband have two kids who keep them busy. She enjoys running and other sports and is a big Bugs Bunny fan! She’s a bit crazy in that she does enjoy reading some of these regulations and she’s a “crazy cat lady!” Her cat tales are hilarious!

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