BSA/AML/CFT: The Role of Frontline Personnel
Frontline personnel play a very important role within an institution’s BSA/AML/CFT Program. Tellers, customer service representatives, loan officers etc., serve as the eyes and ears of the institution. The BSA Officer/BSA Department can’t effectively carry out their duties without information. While the tellers may not complete the actual Currency Transaction Report, they often have to collect information from the customer. If no one reports that a customer’s activity seems suspicious, it can’t be further investigated to determine if a Suspicious Activity Report should be filed. The flow of information between the frontline and those in the back office helps ensure all reporting requirements are met.
Kevin explains more in the video.
Published 2026/03/24
Kevin Edwards
Kevin brings years of experience and a unique perspective on regulatory matters to our clients. A self-proclaimed geek and accredited CRCM, Kevin is also a recovering attorney with experience as in-house counsel for a large regional bank and one of the leading national title insurance providers. For reasons unknown, Kevin decided to leave the safety and serenity of his desk job to seek fortune and glory as a wandering adventurer. Like a bank compliance version of Kwai Chang Caine, The Man with No Name or Don Quixote, he now travels the land seeking to help those in need and righting compliance wrongs, wherever he may find them. Kevin lives in Sioux Falls with his two children, who are surprisingly normal after having endured their father’s vivid imagination for their entire lives. He won’t admit to having any hobbies, because apparently “Regulations never sleep.” (While he does say this in his Batman voice, we’re pretty sure he’s joking.) From the looks of his Facebook page, he likes the outdoors and spending time with his large extended family (who seem like relatively normal people).